But Wait!
- Before contacting us, please check the Knowledge Base and the General Support pages. There are also the updated Boat Manuals or the Dragon Manual found on this wiki.
- If the answer to your question is found on the wiki, we may not be able to respond to your support request. We regret that we don't have time to assist everyone on a personal basis, but we have built this wiki to help in our stead. If your question is general to Second Life and not our products, there's also the Second Life Wiki which may assist you further.
- If you can't find what you're looking for, there is a search box in the upper right. Enter your question subject in there, such as "attachment" if you have attachment vehicle problems, and check the results.
- If this wiki does not have the information you're looking for, feel free to contact us!
How to Contact Us
Our preferred contact method is email. While it's possible to IM Stickman Ingmann or Verkin Raven? in Second Life, IMs tend to be volatile. If SL crashes when logging in, all the IMs are lost. If we receive too many IMs while logged off, SL will stop saving them. We don't expect you to go horribly out of your way to send us an email, but if you're already here it should be as easy as clicking on one of these links.
- If you need general support, or have general questions or bugs, please contact Lupey Severine:
- If you have issues with prim or texture work, please email Verkin Raven:
- If you have questions or comments about the scripts, animations, or web work (including HUD and Recovery sign communications), please email Stickman Ingmann:
Please note that you must have javascript enabled to view these email addresses. They are obfuscated as a spam defense measure.
Contacting Us Inworld
If you cannot email us for some reason and you need to IM us, please abide by the following:
- Place your whole message in one IM. Please do not send a "hello" message to see if we're online, as this quickly fills up our IM cap if we're offline. Simply type out your entire question (you have 1024 characters to use, so type away!) and we will respond to you when we're able.
- Even if we're online, we may be busy. If we're deep in concentration on a project or otherwise engaged, we may miss or be unable to respond to your IM. If you do not receive a notice that we're offline, please be patient and we will respond to your question when we're able.
- We cannot respond to all messages. If the answer to your question is on the wiki, we may simply respond with a link to the wiki, or not at all. We have done our best to put the tools in place for you to help yourself. If you refuse to do so, we do not have the time to hold your hand. Please use the tools we've provided for you.
If you're having trouble reaching us, or our profile page says we're on an extended absence, please make an extra effort to use email. If all else fails, try writing your question in an inworld notecard and dropping it into our profile page so it's transferred to us. Inventory transfers are not affected by the IM limit.
