This page will be deleted and a "knowledge base" will be created instead.
Make sure "Show Avatar in Mouselook" is checked under Edit -> Preferences -> Graphics, otherwise attachments, like the boat itself, will not show up in mouselook.
Can I test drive one of your boats?
Certainly! Just Contact Us and we'd be happy to help you out. Please note that the Tetra 35, SWC, and SWC3 use detail attachments and while we can give you a passenger ride in one, we cannot let you drive it at this time. The SWC and SWC3 handle very similarly to our other boats, and the Tetra 35 handles just like a Tako (SLurl), which is available for free.
My boat periodically falls underwater. Why is this?
You're crossing Sim Borders. This is an unavoidable artifact of long-distance travel in SL, and affects every vehicle. You can minimize this effect by removing any excessive avatar attachments. For example, I have an avatar with 1,200 prims that makes sim border crossings terrible, but when I switch to an avatar that just has a few hundred, the sim border crossings improve by a lot.
Why is it that when I sit in your boat, I'm poised at a very strange angle?
Your animation overrider is overriding the animation the boat's seat is trying to play on you. You can fix this by shutting off your AO for the duration of your sit.
You offer free upgrades. How do I get my free update?
I need to give the boat as a gift for a friend. Will you send me a copy with transfer enabled?
We cannot distribute transferable boats that also have copy permission, and no boat in SecondLife should be without copy permission. If you wish to give the boat as a gift, our highly recommended option is to use the "Purchase as a gift" feature on SlExchange. Before you do, make sure the person is online and not in busy mode! If SlExchange is simply not an option, you may contact us directly, but please leave a single, clear message as we may not be online and the offline IM cap can fill up quickly.
You left your boat on my property! Please clean it up.
Are you certain the boat is owned by us? Please check the general support article Owner vs Creator and verify we are the owner, and not just the creator, before IMing us. If it is our boat, we apologize! Please Contact Us and we will clean it up as soon as possible. Be sure to tell us where it is! A landmark or SLurl works great.
Are you available for contract work?
No. Seawolf does not do scripting or building work on demand. This includes not customizing products you've purchased from us, whether you're willing to pay for it or not.
Can you give or sell me any or part of the scripts Seawolf uses?
No. Seawolf cannot give out in part or in whole any of the source for scripts we create.
Can I have a free boat?
Unfortunately, we cannot give away our boats for free. Our most inexpensive boat is the Cobra G2 for L$200. At the average Linden Dollars exchange rate, that is less than a US Dollar. If you simply must have a boat at no charge, please check out Yadni's Junkyard (SLurl) or other free item distribution centers in Second Life. Just remember that you tend to get what you pay for.
Will you hire me?
Seawolf is not hiring. Please use the inworld search to find places advertising employment.
I found a bug! How do I report it?
We appreciate your feedback! Please see the Contact Us page for the best way to contact us.
Hello! We understand that as you're unable to see someone's online status your first impression may be to see if they're currently online, but please understand that when someone is offline they are only allowed to receive a certain number of IMs before Second Life stops saving them. In order to prevent other people's IMs from being lost, please send only one message that contains your question and any extra information we may need. Your message can be 1,000 characters long, so don't be afraid to explain!
Even better, check out our Contact Us page and send us an email!
Copied from SWC3. Update answers above.
Troubleshooting & Tips
I bought a boat and didn't receive it! What do I do now?
SLX vs inworld, link to unbox tutorial for checking where in inventory it appeared, and relog or wait tactic. Plus, when we have it, the "Magic Button" that gives you a new copy of the boat you bought.